Frequently Asked Questions
Home Office/Small Office Users
Please select the question you wish to read.
- What is the Free trial offer?
- How many accounts per PC?
- Where to get the backup software?
- How to register and activate a new account?
- About my subscription service fee
- Do I get a receipt of subscription service charge?
- How do I change my back up plan?
What is the Free trial offer?
The trial period begins the day you register for the backup service. It continues for 30 days, up to the maximum storage limit of the backup plan you select. If you exceed your storage limit, you have the option to deselect files and continue your trial within limit, or you may upgrade your backup plan to one with a higher storage limit. To upgrade, please login to the Account Management site.
The free trial is for 30 days for all backup plans. Credit card information is requested at the time you register for the free trial. The credit card is not billed until the free trial period is over.
How many accounts per PC?
A backup account is specific to the PC it is run on; therefore, an account may not be shared across PCs. If you have more than one PC with data that you wish to backup then you must register for the backup service for each PC.
Where to get the backup software?
You download the software installation program after selecting and registering for a backup plan. You must then install the software to backup your PC. View backup plan options.
If you need to recover an existing account, please login to the Account Management site.
How to register and activate a new account?
When you complete the registration process, you will be presented with an account number and registration code, and you will be given the option to print this information. We urge you to do so as you will need the registration code to activate your account on your PC.
Once you download the software installation program, you must install the software. You will need the reservations code to complete the install process. The reservation code is for one time use only and will not work if you run the installation program on another PC. Each PC requires its own backup account, and therefore its own account number and reservation code.
About my subscription service fee
Credit card information is requested when you register for the service but your credit card is not billed until the free trial period is over. Following the free trial period, your credit card is billed monthly or annually, on the anniversary day of your registration date. VISA, Master Card and American Express are accepted. To update your credit card information, please login to the AccountManagement site and click Update Profile.
Do I get a receipt of subscription service charge?
An email confirming the charge is sent to your email address on file. To verify or update your email address, please login to the Manage Your Account page and click Update Profile.
How do I change my back up plan?
To upgrade your back up plan, login to the Manage Your Account page and click Change Plan. Viable back up plan choices will be displayed in the right pane. Simply select the back up plan that suits your needs and confirm your selection.
