Frequently Asked Questions
Business Users
Account Information
- How can I tell which version I have?
- Where do I find my account information?
- Are account numbers unique to each computer?
- What are the advantages of the encryption key?
- How is data retrieval safeguarded?
- How do I request my account information?
How can I tell what version I have
You can identify your version by opening the Unlimited Backup PC software (Start | Programs | Connected | Connected) and then clicking on Help | About.
Where do I find my account information
Your Account Number appears on the Home screen of the DataProtector Agent and under Help | About.
Your Encryption Key: From the menu bar, select Options | Security | View.
Your Password: You can only see your password by printing your account information. From the menu bar, select Options | Security | View | Print.
Note: If you have a password, you will need it in order to print.
If you do not have the DataProtector software on your computer, you will have to ask the Connected Business Service administrator at your organisation to access this information for you.
Are account numbers unique to each computer?
Each computer using Unlimited Backup PC has a unique account number. The account number is assigned when you connect to the Data Centre for the first time after signing up for a plan. It is associated with the computer where the software is installed and the backups will take place. If you have multiple computers, you will have multiple accounts. If you have several accounts, they may all be charged to the same credit card.
By having a unique account number for your computer, data that you back up from that computer will be recoverable even if the account is moved to a new computer. If you want to share backups between computers, distinct account numbers enable you to do that as well.
If you have an account but do not have the DataProtector software on the PC for which the account was opened, you will have to ask the Connected Business Service administrator at your organisation to access this information for you.
What are the advantages of the encryption key?
An encryption key is used to encrypt your data for safe transmission between your computer and the Connected Data Centres. You will be asked for your encryption key whenever you retrieve files or perform an account recovery.
The encryption key is a word or a phrase that you create when you first set up an account. It contains a minimum of eight (8) characters. Once an encryption key is set it cannot be changed.
If you have an account but do not have the DataProtector software on the computer for which the account was opened, you will have to ask the Connected Business Service administrator at your organisation to access this information for you.
How is data retrieval safeguarded?
Once you have established an account, you can create a password for it. A password must contain a minimum of 6 characters. It can be changed whenever you wish.
It is not necessary to have a password. However, you might want to password-protect your account if your computer is shared with other people. While a password won't prevent backups, it will prevent anyone else using your account from retrieving anything you have backed up.
While it is not necessary to have a password, once you have established an account, you can create a password for it. A password must contain a minimum of six (6) characters. It can be changed whenever you wish.
Note: Most people do not use an account password, and some companies do not even enable this feature for their users.
To create a password or to change one: From the menu bar, select Options | Security | Change Account Password. After your password has been transmitted to the Data Centre, you should print your account information as described in the next paragraph.
In order to see an existing password, it is necessary to print the account information. However, you need to know the account password in order to print, so print the information while the password is fresh in your mind and store the printout in a safe place. From the menu bar, select Options | Security | View Encryption Key | Print.
How do I request my account information?
If you have forgotten your Account Number and/or Data Encryption Key and do not have access to your account, you will have to ask the Connected Business Service administrator at your organisation to access this information for you.
